This year, we are offering both in-person and online experiences, so our congregants can worship wherever they are most comfortable. We understand that plans may change as we draw nearer to September, particularly in light of Covid-19 case numbers. We ask that you keep us updated should your plans change by emailing email@example.com.
In previous years, we mailed printed tickets to your home which would admit each adult in your household to all services, children did not previously need tickets to attend. This year, in order to properly set up our spaces for social distancing and have the most accurate records of who will attend in person, we are ticketing each person and each service individually through SimpleTix. Congregants should have received a personalized email from “firstname.lastname@example.org via SurveyMonkey” with a link to a Ticket Request Form for Unreserved Membership on July 15 or a Seating Confirmation Form for Reserved Membership on July 16. If you did not receive this email, please double check your inbox and spam folder and then reach out to email@example.com and our membership team will assist you.
Beginning the week of August 30, those who have requested tickets and have made payments toward their membership dues will receive tickets to the email address they provided in the Ticket Request Form. Tickets will be sent individually, so members should expect to receive a series of emails. Members can also download the SimpleTix smart phone app to see all of their tickets in one place. More information on how to use your ticket to enter services will be provided at the time tickets are sent.
Please email firstname.lastname@example.org if…
Yes. A benefit of membership at Rodeph Sholom is the joy of sharing High Holy Day worship with your invited guests. Guest tickets are available for purchase in very limited quantity due to space and capacity restraints and are first come, first served. We will turn off the order form when we are no longer able to welcome additional guests. Please click here to purchase guests tickets to select services and note that if your membership reservation doesn’t match your guest ticket request, we will move your reservation to be sure you are attending the same service as your guest. Thank you for supporting Rodeph Sholom in this way, we are grateful.
Members in good standing have renewed their 2020/21 membership to Congregation Rodeph Sholom by paying their annual dues or making a payment plan with the membership office. All Rodeph Sholom School families are also members in good standing for the purposes of receiving High Holy Day tickets.
In previous years, all services were held concurrently in different rooms of our historic building. This year, in an effort to prevent overcrowding in our lobby, stairwells, elevators and restrooms, we are staggering the start times of each service. We are planning for a maximum capacity of 75% in our two most spacious venues – the Schafler Forum and the Main Sanctuary. The Schnurmacher Chapel is not being utilized this year.
We recognize service times are different from what members will recall from previous years. Our schedule was designed to allow time for public spaces in the building to be cleaned in between large groups of people entering and exiting. Both service times for Kol Nidre and Yom Kippur are geared towards adult Congregants and will not differ in content. Our Sholom Sprouts (geared toward families with children ages 0-5) and our Family Service (geared toward families with children ages 6-12) will be online only. We will have an outdoor Tashlich option for families.
We are excited that this year our entire clergy team will alternate through all of our spaces, leading different parts of High Holy Day worship. Each congregant will have the opportunity to hear from each of our Rabbis and Cantors during their High Holy Day experience.
This year, our family services will be held exclusively online. While children ages 12 and older (6th to 12th grades) who are vaccinated may join their parents, our in-person services are geared towards adult congregants this year.
Our priority in this uncertain year is to meet the worship needs of our membership community safely, despite space constraints. Unfortunately, we are unable to accept incoming reciprocity requests for in-person worship this year.
If you are a member of Rodeph Sholom and would like to worship at another synagogue for the High Holy Days, please complete this form. Space/tickets are not guaranteed as it is the decision of each community if and how they accommodate guests this year.
Services will be streamed in the High Holy Days Member Portal on our website. The Portal “E-Ticket” password will be sent to all members in good standing prior to each holiday. Information will be sent on Monday, August 30.
Yes, within the Portal there will be links so that you can watch the services in the Video Archives at any time after the original service time.
We will be sharing the words of our Mishkan Hanefesh prayer book on your screen during services. If you wish to follow along with a prayer book, these options are available to you.
As valued members, we want your worship experience to be as meaningful as possible. If you have loved ones who are not currently residing in your household but with whom you want to share this experience, please click here.
There is no dress code for High Holy Day worship. While some attendees do dress up to mark the special nature of the holidays, we encourage everyone to wear whatever makes them comfortable. Please note that the synagogue is kept cool all year round.
To help us prioritize the health and safety of everyone attending the event, we ask that you follow the COVID rules set forth by our congregation:
If you have any questions, please email email@example.com.
For information about our cleaning protocols, air filtration, and more click here.
Q: How do I get the password?
A: The Portal “E-Ticket” Password will be sent to all members in good standing prior to each High Holy Day. Information will be sent on Monday, August 30.
Q: How can I check my membership status to ensure I have access?
A: To renew your synagogue membership or ask about your membership status, email firstname.lastname@example.org. If you are interested in becoming a member, email email@example.com to arrange a time to speak with our Membership Team.
Q: I am entering the password, but it is not working.
A: The password is case-sensitive. Make sure that you are entering the correct password. If trouble persists, you might want to try a different browser (Chrome, Safari, Firefox, Internet Explorer, etc.).
Q: I still need help.
A: Please email firstname.lastname@example.org.
Q: The Live Stream isn’t working.
A: Underneath the Live Stream box on the Rosh Hashanah and Yom Kippur Portal page is a link to the Vimeo versions of the service videos. You may access the services that way and watch them at your convenience.
How to use Zoom Cloud Meetings
* We recommend you use the app, if possible. It has more functionality.
We recommend you test your connections before the program starts.
If the “Click here to join” link isn’t working, try this:
Q: I am having problems with a slow computer, internet issues, or something of this sort.
A: The best first step is to restart your modem and computer. This often can clear out problems. Also shutting down any programs and browser windows that you do not need can sometimes speed things up. If you are still having problems, call your internet company, or a computer tech for help. If there is a problem and the live stream does not work, no worries. Underneath the live stream box on the Rosh Hashanah and Yom Kippur portal page is a link to the Vimeo versions of the videos. You may access the main services that way and watch them at your convenience.
The CRS Tech Team will be available beginning 30 minutes before each service and will remain online through the remainder of the day. To contact us, email email@example.com or by phone at (212) 362-8800. We will also have a chat option on our website.
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