FREQUENTLY ASKED QUESTIONS
What are my options for High Holy Day Worship?
This year, we are offering both in-person and online experiences, so our congregants can worship wherever they are most comfortable.
Do we need to request tickets this year?
No. Tickets will be emailed to members in good standing beginning Monday, August 28.
Once you have renewed your membership, there are no other action items for you in order for you to receive High Holy Day tickets.
When can I expect my tickets? How will they arrive?
Members in good standing can expect to receive their tickets via email during the week of August 28. If you are unsure of your membership status, please email membership@crsnyc.org.
Can I purchase guest tickets for in-person services this year?
Guest tickets are available for members in good standing to purchase in very limited quantity due to space and capacity restraints; they will be issued on a first come, first served basis. We will turn off the order form when we are no longer able to welcome additional guests. Click here to learn more.
Thank you for supporting Rodeph Sholom in this way.
What does it mean to be a member-in-good-standing?
Members-in-good-standing have renewed their 2023/24 membership to Congregation Rodeph Sholom by paying their annual dues or making a payment plan with the membership office. All Rodeph Sholom School families are members in good standing for the purposes of receiving High Holy Day tickets.
How can I renew my membership or check my membership status?
We sent a renewal statement via email on July 26. Please check your inbox. If you did not receive a statement or to check your membership status, please email membership@crsnyc.org.
Who can I expect to see leading my service?
This year, our entire clergy team will alternate through all of our spaces, leading different parts of High Holy Day worship. You will have the opportunity to hear from each Rabbi and Cantor during your High Holy Day experience.
Which services are geared towards families with children?
Our Sholom Sprouts services are for children ages 0 to 4 and siblings are welcome to join. The Family Services are for children in grades Pre-K to 6th Grade. Teens in 7th to 12th grade are invited to attend the main services with their parents and/or our teen specific experiences. Please see the Youth & Family schedule for full details.
What is the reciprocity policy?
- If you are a member of Rodeph Sholom and would like to worship elsewhere for the High Holy Days, please complete this form.
- If you have someone visiting from out of town who is a member-in-good-standing at another synagogue, you may request reciprocal tickets to CRS services for them here.
How do I watch the Worship Service Live Stream?
Services will be streamed in the High Holy Days Member Portal on our website. The Portal “E-Ticket” password will be sent to all members in good standing prior to each holiday. Information will be sent beginning Thursday, September 7.
Will I be able to watch Worship Services after the scheduled time?
Yes, within the Member Portal there will be links so that you can watch the services in the Video Archives at any time after the original service time.
Will I need a Machzor (Prayer Book) if I worship online?
If you wish to follow along with a prayer book, these options are available to you.
Can I request online guest access for family members who are not living in my household?
As valued members, we want your worship experience to be as meaningful as possible. If you have loved ones who are not currently residing in your household but with whom you want to share this experience, please click here.
What is the dress code for in-person worship?
There is no dress code for High Holy Day worship. While some attendees do dress up to mark the special nature of the holidays, we encourage everyone to wear whatever makes them comfortable. Please note that the synagogue is kept cool all year round.
How can I become a member of Congregation Rodeph Sholom?
If you are interested in talking about becoming a member, email membership@crsnyc.org to arrange a time to speak with our Membership Team. When you are ready to join, please fill out our membership form here.
Technical Support
Support is available for all members to access the online technology. Please check the issues below to see if the answer to your question is listed here before contacting the CRS Tech Team.
Password Help / How To Access the Member Portal
Q: How do I get the password?
A: The Portal “E-Ticket” Password will be sent to all members in good standing prior to each High Holy Day. Information will be sent beginning Thursday, September 7.
Q: How can I check my membership status to ensure I have access?
A: To renew your synagogue membership or ask about your membership status, email membership@crsnyc.org. If you are interested in becoming a member, email membership@crsnyc.org to arrange a time to speak with our Membership Team.
Q: I am entering the password, but it is not working.
A: The password is case-sensitive. Make sure that you are entering the correct password. If trouble persists, you might want to try a different browser (Chrome, Safari, Firefox, Internet Explorer, etc.).
Q: I still need help.
A: Please email hhd@crsnyc.org.
Zoom Issues
How to use Zoom Cloud Meetings
- Using the Zoom App*: To attend events using the Zoom application you will need to install Zoom on a laptop or desktop computer: https://zoom.us/download. If you are using a smartphone or tablet, download the free “Zoom Cloud Meetings” app from your store.
- Using a Web Browser: To attend events using your web browser, select “Join from your browser” after you click the link.
If you already use Zoom, we encourage you to check to make sure you have the latest version installed.
* We recommend you use the app, if possible. It has more functionality.
We recommend you test your connections before the program starts.
- Go to https://zoom.us/test
- Click the blue “Join” button to launch Zoom and join the test meeting.
- The meeting will run you through a series of tests to make sure your speakers, microphone, and camera are working.
If the “Click here to join” link isn’t working, try this:
- Go to https://zoom.us
- Click “Join a meeting” (on top, right side of screen, under “request a demo”)
- Enter the meeting ID
- Enter the passcode
Internet and Computer Issues
Q: I am having problems with a slow computer, internet issues, or something of this sort.
A: The best first step is to restart your modem and computer. This often can clear out problems. Also shutting down any programs and browser windows that you do not need can sometimes speed things up. If you are still having problems, call your internet company, or a computer tech for help. If there is a problem and the live stream does not work, no worries. Underneath the live stream box on the Rosh Hashanah and Yom Kippur portal page is a link to the Vimeo versions of the videos. You may access the main services that way and watch them at your convenience.
Contacting the CRS Tech Team
The CRS Tech Team will be available beginning 30 minutes before each service and will remain online through the remainder of the day. To contact us, email hhd@crsnyc.org or by phone at (212) 362-8800. We will also have a chat option on our website.