MEMBER PORTAL
All members in good standing will be sent a Member Portal login beginning on August 30. To renew your synagogue membership or ask about your membership status, email membership@crsnyc.org.
Frequently Asked Questions
How do I watch the Worship Service Live Stream?
Services will be streamed in the High Holy Days Member Portal on our website. The Portal “E-Ticket” password will be sent to all members in good standing prior to each holiday. Information will be sent on Monday, August 30.
Will I be able to watch Worship Services after the scheduled time?
Yes, within the Portal there will be links so that you can watch the services on-demand at any time after the original service time.
Will I need a Machzor (Prayer Book)?
We will be sharing the words of our Mishkan Hanefesh prayer book on your screen during services. If you wish to follow along with a prayer book, these options are available to you.
Can I get guest access for family who is not living in my household?
As valued members, we want your worship experience to be as meaningful as possible. If you have loved ones who are not currently residing in your household but with whom you want to share this experience, please click here.
How can I renew my membership or check my membership status?
To renew your synagogue membership or ask about your membership status, email membership@crsnyc.org.
How can I become a member of Congregation Rodeph Sholom?
If you are interested in becoming a member, email membership@crsnyc.org to arrange a time to speak with our Membership Team.
Technical Support
Support is available for all members to access the online technology that is bringing us together this season. Please check the issues below to see if the answer to your question is listed here before contacting the CRS Tech Team.
Password Help / How To Access the Member Portal
Q: How do I get the password?
A: The Portal “E-Ticket” Password will be sent to all members in good standing prior to each holy day. Information will be sent on Monday, August 30.
Q: How can I check my membership status to ensure I have access?
A: To renew your synagogue membership or ask about your membership status, email membership@crsnyc.org. If you are interested in becoming a member, email membership@crsnyc.org to arrange a time to speak with our Membership Team.
Q: I am entering the password, but it is not working.
A: The password is case-sensitive. Make sure that you are entering the correct password. If trouble persists, you might want to try a different browser (Chrome, Safari, Firefox, Internet Explorer, etc.).
Q: I still need help.
A: Please email hhd@crsnyc.org.
Live Stream Issues
Q: The Live Stream isn’t working.
A: Underneath the Live Stream box on the Rosh Hashanah and Yom Kippur Portal page is a link to the Vimeo versions of the service videos. You may access the services that way and watch them at your convenience.
Zoom Issues
How to use Zoom Cloud Meetings
- Using the Zoom App*: To attend events using the Zoom application you will need to install Zoom on a laptop or desktop computer: https://zoom.us/download. If you are using a smartphone or tablet, download the free “Zoom Cloud Meetings” app from your store.
- Using a Web Browser: To attend events using your web browser, select “Join from your browser” after you click the link.
If you already use Zoom, we encourage you to check to make sure you have the latest version installed.
* We recommend you use the app, if possible. It has more functionality.
We recommend you test your connections before the program starts.
- Go to https://zoom.us/test
- Click the blue “Join” button to launch Zoom and join the test meeting.
- The meeting will run you through a series of tests to make sure your speakers, microphone, and camera are working.
If the “Click here to join” link isn’t working, try this:
- Go to https://zoom.us
- Click “Join a meeting” (on top, right side of screen, under “request a demo”)
- Enter the meeting ID
- Enter the passcode
Internet and Computer Issues
Q: I am having problems with a slow computer, internet issues, or something of this sort.
A: The best first step is to restart your modem and computer. This often can clear out problems. Also shutting down any programs and browser windows that you do not need can sometimes speed things up. If you are still having problems, call your internet company, or a computer tech for help. If there is a problem and the live stream does not work, no worries. Underneath the live stream box on the Rosh Hashanah and Yom Kippur portal page is a link to the Vimeo versions of the videos. You may access the main services that way and watch them at your convenience.
Contacting the CRS Tech Team
The CRS Tech Team will be available beginning 30 minutes before each service and will remain online through the remainder of the day. To contact us, email hhd@crsnyc.org or by phone at (212) 362-8800. We will also have a chat option on our website.